Privacy Policy

At Dellioo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data while using our last-mile delivery solutions and logistics software. By using our platform, you consent to the practices described in this policy.

Information We Collect

• Personal Information: This includes your name, email address, phone number, billing details, and any other information you provide while creating an account or interacting with our platform.
• Usage Data: We collect data on your IP address, browser type, operating system, and browsing activity on our platform to improve your experience.
• Driver Location Data: For users of our driver application, we collect real-time location data to enable delivery tracking, route optimization, and operational management. This location data is collected even when the app is running in the background to ensure continuous delivery tracking.
• Cookies: We use cookies and tracking technologies to gather analytical data and improve our platform’s functionality and user experience.
• Error Monitoring Data: We use Sentry, an error tracking and monitoring service, to collect information about technical issues and crashes that may occur while using our platform. This helps us identify, diagnose, and fix problems quickly. Data collected by Sentry may include:
  • Error details and stack traces
  • Device information (device type, operating system version)
  • Browser information (for web applications)
  • User actions immediately preceding an error
  • Session data related to the error context

  This technical information is used solely for debugging and improving the stability and performance of our platform. We do not use Sentry data for marketing purposes or combine it with your personal information for profiling.

How We Use Your Information

• Provide and improve our logistics management platform and services.
• Communicate with you about service updates, promotions, and customer support.
• Analyze usage patterns and optimize the performance of our delivery software.
• For marketing purposes, with your explicit consent.

Data Protection

We take reasonable precautions to protect your personal information using encryption and secure data storage. However, no method of online transmission or storage is 100% secure, and we cannot guarantee complete security.

Sharing Your Data

We do not sell your personal information to third parties. We may share your data with:

• Service providers and partners that help us operate our platform (e.g., payment processors, hosting providers).
• Law enforcement agencies or regulatory bodies if required by law.

Your Rights

• Access, update, or delete your personal data.
• Opt-out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
• Request the restriction of processing your personal information, subject to certain limitations.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on Dellioo. Cookies help us analyze website traffic and deliver personalized content. You can manage your cookie preferences through your browser settings.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.